Help Center

The schedule of all our flights is available on our website in the "Destinations" section. All current flight destinations for the current period are listed here. You can also contact our operator at +998 78 888 10 10 or send an e-mail request for up-to-date schedule information to vasb@fnznve.hm

If your flight is delayed, airport or airline staff will provide you with all the information you need. If your flight is canceled, we will provide you with alternative flight options or you will be refunded in accordance with the airline's policies.

According to the regulations, in case of flight delay, flight cancelation or route change due to the airline's fault, due to weather, technical and other reasons, you will be provided with services free of charge:

• accommodation in the mother and child room for passengers with children under 7 years old;
• more than 2 hours: two phone calls or two e-mails
• more than 2 hours: provision of refreshments
• more than 4 hours: provision of hot meals to passengers; and then every 6 hours during the day and 8 hours at night.
• more than 10 hours during the day and more than 6 hours during the night: accommodation in a hotel
• transfer to the hotel
• luggage storage

The delay is counted from the time indicated on the ticket as the time of departure.

Please check flight status information on our website in the “Online board” section or contact our staff for assistance.

Boarding starts at the time indicated on your boarding pass under Boarding Time. Please arrive at the designated boarding gate by this time. Boarding ends 20 minutes before departure time. Late boarding passengers will not be allowed to board the flight.

Boarding is done starting with passengers with special needs. Then business class passengers, passengers with children and economy class passengers board. Please follow the instructions of the staff. Please show your boarding pass and identification document at boarding.

For flight status information, check the board at your departure airport. You will be able to see the current departure and arrival times, as well as any delays or changes.

In some cases, it is possible to change the date or time of departure - it depends on terms of the tariff for which the ticket was purchased.

According to the rules, changing the date and time of departure to a later or earlier date or time than specified in the ticket is considered as a voluntary withdrawal from the flight and may lead to a change in the cost of air transportation, as well as payment of the necessary fees.

Please check all Tariffs provided by the Company before purchasing a ticket or contact our reservations and customer service department for detailed information.

To see ticket prices for a specific flight, please use our online ticket search engine on our website. Enter your point of departure, destination point, departure date and number of passengers to see available options and prices.

Ticket prices may vary depending on current demand, departure date, days of the week and other factors. To save money, we recommend you buy your tickets in advance.

The easiest and safest way to buy tickets for our flights is by booking on our website airsamarkand.com. Select the desired destination, date and time of departure, fill in the required information and pay for the ticket by convenient way for you.

After that, the purchased tickets will be emailed to you as PDF file. We recommend you to print the ticket and take it with you to the airport.

You can also buy tickets for Air Samarkand flights at online ticket offices, at airline ticket offices in your city, as well as travel agencies and representative offices (authorized agents). Please note that ticket refunds and exchanges are made at the place of purchase. After purchasing a ticket, you can check your booking on our website. Please be careful: unfortunately, there are episodes of air ticket fraud.

For more information, please go to the “Manage your booking” section.

Payment for tickets is made by any convenient way for you: by credit card online on our website (UzCard, Humo, Visa, etc.), through payment systems or in ticket offices, cash included. You can get detailed information about payment methods during the process of booking and purchasing tickets.

The time indicated on the ticket is the time of departure of the aircraft from the airport. Please note that check-in and boarding start earlier.

You can check-in online or directly at the airport. Online check-in starts 24 hours in advance, at the airport it usually opens 2 hours before departure. After check-in, you will receive a boarding pass.

As a rule, at the airport you need to visit the check-in desk, where you can get your boarding pass and drop off your luggage, if you have it. If you fly with hand luggage only and can print your boarding pass yourself, you can go straight to boarding at the airport.

Please arrive at the airport early in order to be able to check-in, go through passport control, customs and aviation security screening in time. We recommend arriving at the airport at least 3 hours before departure.

You can contact our customer service department by calling our customer service hotline at +998 78 888 10 10 or by sending an e-mail to vasb@fnznve.hm, you can also contact us via the feedback form on our website. Our staff will be glad to help you with any questions related to your flight.

To check-in for your flight, you need to present a valid passport or other identification document, for international flights a valid visa of the destination country (if required), and an electronic or paper ticket. Please always check that your documents and visas are valid at the time of departure.

To fly abroad you will need a valid passport, visa (if required for the country) and other documents as specified in the entry and exit regulations of the respective country. Please make sure that your documents meet the requirements and are not expired.

There are a total of 59 visa-free destinations for citizens of the Republic of Uzbekistan.

The 24 visa-free countries are:

Antigua and Barbuda; Armenia; Azerbaijan; Barbados; Belarus; Cook Islands; Dominica; Gambia; Georgia; Haiti; Kazakhstan; Kyrgyzstan; Malaysia; Micronesia; Moldova; Mongolia; Namibia; Russian Federation; Saint Vincent and the Grenadines; Suriname; Tajikistan; Turkey; Ukraine; Philippines.

The 34 countries with visa on arrival:

Bolivia; Burundi; Cape Verde; Cambodia; Comoros; East Timor; Guinea-Bissau; Indonesia; Jordan; Jamaica; Laos; Lebanon; Mauritius; Mauritania; Madagascar; Macau; Maldives; Mozambique; Nepal; Nicaragua; Niue; Palau; Qatar; Round; Samoa; Saudi Arabia; Seychelles; Series; Somalia; Sierra Leone; Thailand; Togo; Tuvalu; Zimbabwe.

This list is relevant as of the beginning of 2024. Please check for yourself whether a visa is required for the destination country on the date of your flight.

Our airline is actively developing and striving to meet all passenger needs. Today we offer a wide range of in-flight services, including hot meals or snacks and beverages. The menu varies depending on the flight duration, destination and season.

Depending on the type of aircraft, you can use a personal entertainment center with a selection of latest and classic movies, TV series, music and video games in different languages, as well as a 220V or USB charger. On a number of destinations, you can also get a plaid and pillow.

Our flight attendants will be glad to answer your in-flight questions! To call a flight attendant, you can press the call button located on the panel above your seat.

Our crew will be glad to congratulate your child on his/her birthday or other memorable event.

Parents can also order a children's menu and additional services for the comfort of their children during the flight. However, it is important to remind that these services must be ordered in advance and in some cases are paid additionally.

We offer pre-selection of seats, special meals, car rental at the destination, transfers and other services. For more information about additional services, we recommend contacting our customer service department to request additional services. We will try to meet all your needs!

Yes, cats, dogs, birds and other small animals are allowed on our airline flights, only if they are domesticated and tame and have a veterinary passport. This service is ordered when purchasing a ticket and is paid additionally, regardless of the passenger's baggage. The service is provided only if available and is not guaranteed.

However, according to the “Airline Baggage Rules”, you should note that the weight of your pet should not exceed 10 kg with the container.

Pets may only be transported in a container or padded carrier bag. The pet must have enough space inside to move around. The dimensions of the container must not exceed 44×30×26 cm and the dimensions of the padded carrier bag must not exceed 126 cm in the sum of all three dimensions. The container must be equipped with reliable locks to prevent spontaneous opening.

Heavier and larger animals can be transported in the baggage compartment, provided that the total weight with the container does not exceed 45 kg. The temperature in the baggage compartment on some aircraft may drop to 0 degrees Celsius, but the air content and pressure are within normal values.

In any case, we do not transport: reptiles, arthropods, fish and river animals requiring transportation in water, sick and experimental animals whose air transportation as baggage is prohibited by law. Animals and birds taken from the wild, large predators, which in a state of natural freedom in the habitat are representatives of wild fauna, such as bears, large primates, wild cats, cannot be transported in an airplane.

But your favorite cat or dog is always a welcome guest on Air Samarkand flight. Just don't forget to inform in advance that he or she needs to fly and make the necessary paperwork.

For more detailed information, we recommend going to the section “Luggage in the cabin”.

Yes, you can order special meals when you book your ticket online or by contacting our operator at +998 55-706-20-32 at least three days before your flight. Our airline offers various special meal options that take into account dietary restrictions, your religion and other needs.

We adhere to strict safety rules on board, including mandatory use of seat belts, prohibition of electronic devices during takeoff and landing, prohibition of smoking, including vape and e-cigarettes, and compliance with crew instructions in case of emergency.

Passengers are obliged to comply with all instructions of crew members. Violation of the rules of conduct as well as applicable laws will result in inevitable punishment and transfer of the passenger to law enforcement authorities upon arrival at the destination or landing.

Safety in flight is of utmost importance. That is why on board it is prohibited to:

• use illegal substances, nasvay, smoking (including icos and vapes)
• consume any alcohol other than that offered as part of the onboard menu
• interfere with the crew and disrupt their work
• use electronic devices during steering, takeoff and landing
• take away or damage property from the aircraft (plaids, cushions, dishes, cutlery, electronic devices, life jackets, etc.)
• disrupt public order and disturb others
• use rescue equipment without authorization
• move to other seats without permission or instructions from crew members
• unbuckle seat belts and get up from the seat when steering, taking off, gaining altitude, descending or landing with the “Fasten your seat belts” sign on.
• commit hooliganism and actions that violate honor and dignity
• provoke aggressive actions on the part of others
• behave in a disrespectful or aggressive manner
• leave the aircraft without the permission of the flight crew
• endanger the health and life of passengers or flight safety

After the aircraft has landed, you must remain seated with your seat belts fastened until the crew turns off the appropriate display and invites passengers to leave. It is dangerous to get up from your seat and take out your hand luggage while the airplane is moving through the airport, as the airplane may brake suddenly. There may be sharp and sudden jolts when being towed. All of these can lead to injuries.

Be careful and cautious and take care of yourself and those around you.

For more information, please refer to the section “Safety Instructions”

Children under 2 years old who fly without a separate seat are allowed to carry 1 piece of baggage weighing no more than 10 kg and measuring no more than 115 cm in the sum of three dimensions.

In addition to the limit set for infants, it is allowed to carry as hand baggage a folding baby stroller, or a baby travel cradle, or a baby car seat, which must not weigh more than 8 kg and must not exceed the dimensions set for hand baggage (115 cm in the sum of three dimensions). If they are larger or heavier, they will have to be checked in baggage, taking them into account in the total baggage allowance.

The airline reserves the right to change the standard free baggage allowance depending on the route, aircraft type and special tariffs.

Please check the baggage rules on our website under “Additional Baggage” or contact our operator for information on the baggage allowance and weight on a particular flight. Failure to comply with the rules may result in additional charges or restrictions.

If you have lost baggage or found luggage that has been left behind, please contact us to locate and return it. You can contact us by email at: ybfg.naq.sbhaq@fnznve.hm. Our specialists will help you find and return your baggage.

There is also a Lost and Found service at the airport, where you can also get help and information about lost baggage.

At the moment our loyalty program is being developed. We will announce its launch soon. Subscribe to the airline's news to avoid missing out! The loyalty program will allow you to get additional benefits from each flight.

We provide special services for passengers with disabilities, including escorts, boarding and disembarkation assistance, wheelchair access, special meals and other services. Please let us know your needs in advance.

Expecting a baby is a joyful period in the life of future parents. But the body of the expectant mother is particularly susceptible to pressure changes, airplane movements in the air and turbulence. In addition, the possibility of medical assistance in flight is limited.

You can use the services of an airline if your pregnancy does not exceed 28 weeks. Pregnant women, especially in the last 4-8 weeks of pregnancy and during the first 7 days after childbirth, must have a certificate from the attending physician authorizing the flight.

In this case the airline waives its responsibility to the passenger for adverse consequences that may arise for the pregnant woman and her child during and after transportation.

Women during the last 7 days before childbirth and during the first 7 days after childbirth, as well as newborns, are strongly discouraged from air travel. If a passenger insists on flying, the airline representative or authorized agent must take a receipt from the passenger.

For more information about travel in your situation, we recommend you to go to the section “Passenger categories” or ask everything you need to know from the reservation department when buying a ticket. We will be glad to help you!

According to the rules of our airline, an infant under 2 years of age is carried in the arms of the parents and no separate ticket or baggage allowance is booked for them. If at the request of the accompanying person the child is provided with a separate seat, such a child is transported with a discount from any fare. In this case the amount of discount depends on the fare.

More detailed information is in the section Passenger categories.