GDPR Policy

1. Introduction

Air Samarkand Airline (hereinafter referred to as the "Company", "we", "our") is committed to protecting your personal data and respecting your privacy rights in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, store, and secure your personal data.

2. Who are we?

We are the data controller in accordance with the GDPR. This means that we determine the purposes and methods of processing your personal data.

Our contact details:

Company Name: Air Samarkand
Address: Republic of Uzbekistan, Samarkand, 23 Bogishamol Street
Email: vasb@fnznve.hm
Phone: +998 78 888 10 10

If you have any questions regarding our Privacy Policy or data processing, you may contact our Data Protection Officer (DPO) at:

DPO Email: qcb@fnznve.hm

3. What data do we collect?

We may collect and process the following categories of personal data:

Identification Data: Full name, date of birth, passport details, visa information.
Contact Data: Email address, telephone number, mailing address.
Financial Data: Bank card details, payment information.
Booking and Flight Data: Flight numbers, dates, destinations, preferences (e.g., seating preferences, meal options).
Technical Data: IP address, cookie data, browser and device information.
Other Data: Information provided by you during interactions with us (e.g., complaints, feedback).

4. Data Processing Purposes

We process your personal data for the following purposes:

Contract Execution: Booking arrangements, providing transportation services, and processing payments.
Compliance with Legislation: Meeting the requirements of customs, immigration, and other regulatory authorities.
Legitimate Interests: Enhancing the quality of services, preventing fraud, and conducting marketing research.
Consent: Sending marketing materials and personalizing services (only with your consent).

5. Legal basis for data processing

We process your data on the following legal bases:

Contract performance: for the provision of transportation services.
Consent: for marketing mailings and other purposes requiring your consent.
Legitimate interests: to improve services and prevent fraud.
Legal compliance: to fulfill legal obligations.

6. Who do we transfer your data to?

We may transfer your data to the following categories of recipients:

Partners and contractors: other airlines, hotels, insurance companies, payment systems.
Government authorities: customs, immigration, and other authorities in accordance with the law.
Third parties: only with your consent or within the framework of fulfilling the contract.

7. Cross-border Data Transfer

Your data may be transferred outside the European Economic Area (EEA) only to countries that provide an adequate level of data protection, or where appropriate safeguards are in place (for example, standard contractual clauses approved by the European Commission).

8. How long do we store your data?

We store your data only for the period necessary to achieve the processing purposes or in accordance with legal requirements. For example:

Booking data is stored for 5 years after the flight is completed.
Financial data is stored in accordance with the requirements of tax legislation.

9. Your Rights Under GDPR

In accordance with the GDPR, you have the following rights:

Right of Access: You may request a copy of your personal data.
Right to Correction: You may request the correction of any inaccurate data.
Right to Erasure: You may request the deletion of your data if they are no longer necessary.
Right to Restriction of Processing: You may request a limitation on the processing of your data in certain cases.
Right to Data Portability: You may request the transfer of your data to another controller.
Right to Object: You may object to the processing of your data based on legitimate interests.
Right to Withdraw Consent: If processing is based on your consent, you may withdraw it at any time.

To exercise your rights, please contact us using the contact details provided above.

10. Cookies and Similar Technologies usage

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can manage cookie settings through your browser.

11. Changes to the Privacy Policy

We may update this Privacy Policy. All changes will be published on our website. Your continued use of our services after such updates constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions or complaints regarding the processing of your personal data, please contact us at:

Address: Republic of Uzbekistan, Samarkand, 23 Bogishamol Street
Email: vasb@fnznve.hm
Phone: +998 90 888 10 10

You also have the right to file a complaint with the data protection supervisory authority in your country.

Last updated: 11.03.2025