Privacy policy

1. Introduction

Air Samarkand Airline (hereinafter referred to as the "Company") values your trust and is committed to ensuring the protection of your personal data. This Privacy Policy describes how we collect, use, store, and protect your personal data in accordance with the Law of the Republic of Uzbekistan "On Personal Data" and other applicable regulations.

2. Collection of Personal Data

We may collect the following types of personal data:

• Full name;
• Date of birth;
• Passport details or details from other identification documents;
• Contact information (email address, phone number);
• Booking and flight information (flight numbers, dates, destinations);
• Payment data (information regarding bank cards or other payment methods);
• Preference data (e.g., meal preferences, seating preferences on board);
• Data obtained through cookies and other technologies when using our website.

3. Personal Data Processing Purposes

Your personal data is processed for the following purposes:

• Booking arrangement and management;
• Provision of flight-related services;
• Payment processing;
• Providing information on flight status and schedule changes;
• Enhancing service quality and personalizing services;
• Complying with legal requirements, including customs and immigration regulations;
• Conducting marketing research and sending advertising materials (with your consent).

4. Legal basis for data processing

Your personal data is processed on the following legal bases:

• Your Consent: to the processing of your personal data;
• Contract Performance: the necessity to fulfill a contract (e.g., a transportation contract);
• Compliance with Legal Requirements: adherence to applicable legal obligations;
• Legitimate Interests: the Company's legitimate interests, such as improving service quality and preventing fraud.

5. Transfer of Personal Data

We may transfer your personal data to the following categories of recipients:

• Government Authorities: in cases provided by law;
• Partners and Contractors involved in the provision of services (e.g., other airlines, hotels, insurance companies);
• Third Parties providing payment processing services;
• Other Parties: with your consent.

6. Cross-border Data Transfer

In the event that your personal data is transferred outside the Republic of Uzbekistan, we ensure compliance with legal requirements, including providing an adequate level of protection for your data.

7. Storage and Protection of Personal Data

We retain your personal data only for as long as necessary to achieve the processing purposes, or in accordance with legal requirements. We take all necessary technical and organizational measures to protect your data from unauthorized access, loss, or destruction.

8. Your Rights

You have the following rights regarding your personal data:

• The right to access your personal data;
• The right to have inaccurate or incomplete data corrected;
• The right to have the data erased if it is no longer necessary for the purposes of processing;
• The right to withdraw your consent to data processing;
• The right to restriction of data processing;
• The right to object to data processing;
• The right to data portability.

To exercise your rights, please contact us using the contact details provided above.

9. Cookies and Similar Technologies usage

Our website uses cookies and other technologies to enhance user experience, analyze traffic, and personalize content. You can manage cookie settings through your browser.

10. Changes to the Privacy Policy

We may update this Privacy Policy. All changes will be published on our website. Your continued use of our services after such updates constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or comments regarding our Privacy Policy, please contact us at:

• Address: Republic of Uzbekistan, Samarkand, 23 Bogishamol Street
• Phone: +998 78 888 10 10
• Email: vasb@fnznve.hm

Last updated: 11.03.2025